Important: Reset the computer to start as usual. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. I suggest you try the following steps and check if it helps. Do you get any error message before the computer crash?Ģ. Windows does not intentionally collect any personal information, and you can view additional details in a problem report before sending it to Microsoft. Additional details can includeįiles or parts of files that help identify the problem or explain how it has affected your computer. If a solution is not available, you might be asked to provide additional details about the problem to help create one. Sending a problem report allows Windows to notify you if a solution is available. ![]() The date and time that a problem occurred, or the version of the program that has encountered the problem. Report details can include, for example, the name of a program that has stopped working, ![]() ![]() When a hardware or software problem occurs on your computer, Windows collects information that describes the problem, called a problem report.
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